FAQs

No. The partner attractions, who retain legal ownership of the admission tickets included in each CityPASS ticket, do not allow us to donate or give them away for charitable purposes.  Each attraction has its own policy regarding donations, and they require that all such requests go through their respective offices for approval.

No. The partner attractions in Orlando (Walt Disney World® Resort, Universal Orlando Resort™, SeaWorld® Orlando and LEGOLAND® Florida Resort) do not authorize us to provide complimentary media tickets for  the Orlando CityPASS program.  

You may reach out to the theme parks directly as they may be able to provide complimentary day passes to their respective parks.

CityPASS print media buying is handled by Open Creative.  Email Tess Kirkwood for more information. The Media Relations nor Travel Trade departments do not handle any advertising requests.

To sign up to receive CityPASS press releases click here.  

You can access CityPASS digital assets (logos, photos/images, videos) in the Image Library.  Or by clicking on the Image Library in the navigation bar at the top of the page.

Working journalists (on-staff or freelance), Radio/TV hosts, travel bloggers and influencers can request media comps by filling out and submitting the online request form which will be automatically submitted to our Media Relations Department. Be sure to provide complete information. Someone from the Media Relations will reply to your inquiry, typically within one to two business days.

No. The partner attractions in Southern California (Disneyland® Resort, LEGOLAND® California, SeaWorld® San Diego, San Diego Zoo® and Safari Park, and Universal Studios Hollywood™) do not authorize us to provide complimentary media tickets for this program.  

You may reach out to the theme parks directly as they may be able to provide complimentary day passes to their respective parks.

No. The CityPASS partner attractions limit the number of media comps to two (2) complimentary tickets per media research tour — one for the visiting journalist and one for his/her guest. Additional CityPASS tickets for your travel party may be purchased online at CityPASS.com or at the first CityPASS attraction you visit.

All media comps are adult CityPASS tickets. However, children are welcome to use an adult CityPASS media comp if they are traveling with a working journalist.

Because the Alcatraz Tour option is only available when CityPASS ticket booklets are purchased directly from Alcatraz Tours (on-site, via phone or onlne) and because all of the CityPASS media comps come from our main fulfillment office in another state – the Alcatraz Tour option cannot be pre-loaded onto any media comps.

The CityPASS Media Relations Department is happy to contact Alcatraz Tours to request complimentary media tickets for working journalists. Alcatraz Tours reserves the right to approve/not approve any journalist’s request. As space is limited on the Alcatraz Tour boats, requests are sometimes denied because the preferred tour is already sold out.

No. CityPASS tickets are not subject to any blackout dates.  However, on occassion, some attractions may close all or a portion of their attraction for private events, maitenance or due to weather conditions, so we suggest contacting the attractions direclty to verify hours and availability during your travel dates.  

CityPASS products don't expire for at least one year from the date of purchase or issuance. Tickets must be activated (first used) prior to their expiration date. CityPASS mobile tickets or booklets are valid for nine (9) consecutive days, beginning with the first day of use.  Note: Denver CityPASS has a seven(7) day validity period, beginning with the first day of use.

Media comps may only be used by credentialed media representatives and are stamped “Complimentary | Business Card Required.” Journalists, bloggers or digital influencers may be asked to provide a business card or media credentials when presenting their CityPASS media comp at an attraction. Note: ​Any non-journalist attempting to use a CityPASS media comp may be turned away from an attraction if she/he cannot provide a business card or media credentials.

Promotional comps are issued on a case-by-case basis with a limited number available for approved contests, promotions or giveaways. Contest winners who present a promotional comp at an attraction will not be asked to provide a business card.

 

No. Media comps are stamped “Complimentary | Business Card Required.” Any non-journalist attempting to use a CityPASS media comp may be turned away from an attraction if she/he cannot provide a business card or media credentials.

 

No. The Southern California CityPASS attraction partners do no allow promotional comps of this program.

No. Media comps cannot be resold or auctioned. CityPASS media comps are stamped “Complimentary | Business Card Required.” Any non-journalist who attempts to use a CityPASS media comp may be turned away from an attraction if she/he cannot provide a business card or media credentials.

CityPASS ticket booklets are not available for charitable fund-raisers or auctions. The attractions, which retain legal ownership of the tickets inside each CityPASS ticket booklet, do not allow CityPASS to provide booklets for such purposes. Instead, they ask that all charitable requests go directly to their charitable giving departments.

The agreements CityPASS has with the attractions stipulate that promotional comps always should be given away in pairs — two tickets (mobile or booklet) per contest winner. However, in some cases, the attractions will approve more passes per winner. The CityPASS Media Relations Department can take special requests to the attractions for approval.

CityPASS can ship media comps to your home or business address in the United States or Canada. International journalists—as well as journalists from the United States and Canada—can choose to have their CityPASS media comps delivered directly to their U.S. or Canadian hotel. Our fulfillment office will schedule the passes to arrive at your hotel a day or two before you check in.