FAQs
How do my customers make timed-entry reservations?
I’m a travel trade member. Who do I contact at CityPASS for a contract to sell the CityPASS programs?
Can I get complimentary CityPASS tickets?
Where can I get next year’s travel trade contract and pricing?
What’s my login information?
I am logged in. Why do I see retail rates instead of our net rates?
What is your group pricing?
Are there any blackout dates within which CityPASS products cannot be used?
What is your return policy?
Contracted Online Ordering Partners
If CityPASS products are purchased on the Partner Website but not used, you may request a refund within 30 days from date of purchase at citypass.com/returns. We will review the refund request and will determine at our sole discretion if such request will be approved based on, among other things, whether OPERATOR is not in default in its obligations under our Agreement. Activated, redeemed or expired CityPASS products are not refundable.
Please contact the travel trade team at tourismsales@citypass.com.
Where should I go to find CityPASS logos, photos or videos?
When does the CityPASS 9-day validity period begin?
Why does my net rate not apply to some CityPASS products?
How can I change/edit the name on of an online order?
How many people can be placed on one online order?
What are the product delivery options when purchasing online?
When you purchase CityPASS tickets from citypass.com, you have two delivery options:
Choose the shipping option and we will ship your CityPASS booklet to U.S., U.K., France, Germany, Italy, Portugal, Spain, Canada, Australia or New Zealand.
Choose the email delivery option to have your CityPASS mobile tickets delivered to you via email, which may then be forwarded to your client. Travelers can present their mobile tickets on a mobile device for entry at each attraction (mobile tickets can also be printed if a paper copy is preferred).
What’s an option ticket?
When do CityPASS products expire?
Mobile tickets: One year from the date of purchase.
Booklet: If you have a previously-purchased CityPASS booklet look at the inside booklet cover for the expiration date. CityPASS booklets don't expire for at least a year from date of purchase.
CityPASS booklets and mobile tickets are valid for 9 consecutive days including the first day of use.