FAQs
How do my customers make timed-entry reservations?
Be sure to use our My CityPASS™ app to make reservations and plan your attraction visits. Go to my.citypass.com to download the app for iPhone or Android or to use our browser-based web app. For Assistance, please contact our Customer Care Team at 1+ (208)787-4300 or support.citypass.com.
I’m a travel trade member. Who do I contact at City Pass Inc. for a contract to sell the CityPASS® programs?
We'd be happy to discuss a possible partnership. Please complete the Third-Party Sales Inquiry questionnaire. This is the best place for us to start. You can access it here - https://media.citypass.com/travel-trade/partner-sales. Thank you for your patience while we review the potential partnership opportunity. You should receive a response from us within approximately 4 weeks. However, once you fill out the questionnaire, your request will be in our queue.
Can I get complimentary CityPASS® ticket?
Complimentary tickets are allotted to contracted and actively selling travel trade partners who meet certain annual sales criteria. To confirm if your company qualifies for complimentary tickets, please contact the travel trade team at tourismsales@citypass.com.
What’s my login information?
You can reset your login here or contact the travel trade team at tourismsales@citypass.com.
What is your group pricing?
CityPASS® orders are limited to a max of 10 tickets. CityPASS® programs are for the FIT/Leisure Traveler and are not intended for group sales. City Pass, Inc. does not offer group discounts. If you're organizing a group visit of more than 10 travelers, we recommend that you contact the respective attractions for group pricing and information.
I am logged in. Why do I see retail rates instead of our net rates?
Your net rates will be displayed once you add CityPASS® products to your shopping cart. Note: Net rates are currently not available for New York C-All®, Orlando, Southern California, or Toronto CityPASS® programs.
What is your return policy?
CITY PASS® offers a full refund on any unused CITY PASS® products for up to 365 days from the purchase date. Refunds are not available on any portion of a CITY PASS® product once an attraction has been visited or when uncancelled reservations exist. To submit a request for a refund, visit www.citypass.com/returns.
How can I change/edit the name on my order?
Please contact our Customer Care team at +1 (208) 787-4300 or for other contact methods visit our Support Center (support.citypass.com).
Where should I go to find CityPASS® logos, photos or videos?
Click here to visit the CityPASS® Asset Library, which includes current and approved logos & photos.
When does the CityPASS® ticket 9-day validity period begin?
The validity period is 9 consecutive days starting with and including the first day you visit an attraction. You have one year from the date of purchase to start using your tickets.
When do CityPASS tickets expire?
The validity period is 9 consecutive days starting with and including the first day you visit an attraction. You have one year from the date of purchase to start using your tickets.
How are CityPASS® tickets received?
When you purchase from citypass.com, you’ll receive an email shortly afterward with a ticket for each individual in your party. You can print the email if you prefer a hard copy. CityPASS® admission cards are available at some attractions.