FAQs

Guests should visit the CityPASS Travel Guide to make advance reservations and for current attraction details, including entry instructions, hours of operation, and helpful tips to plan their visit. We recommend including the Travel Guide URL in the deliverables you provide to your customers. 

CityPASS is available to qualifying travel trade. Please fill out this brief if you are interested in partnering to sell CityPASS. Once the questionnaire has been completed, a member of the travel trade team will evaluate the partnership and respond to you within 30 days.

Complimentary tickets are allotted to contracted and actively selling travel trade partners who meet certain annual sales criteria. To confirm if your company qualifies for complimentary tickets, please contact the travel trade team at tourismsales@citypass.com.

The CityPASS program year runs March 1—February 28. Therefore, new program year pricing and contracting are typically available in January. Please contact the travel trade team at tourismsales@citypass.com.

You can reset your login here or contact the travel trade team at tourismsales@citypass.com.

Your net rates will be displayed once you add CityPASS products to your shopping cart. Note: Net rates are currently not available for Orlando, Southern California, or Toronto CityPASS programs.

CityPASS programs and pricing are created for individual travelers; CityPASS does not offer group discounts. If you're organizing a group visit of more than 10 travelers, we recommend that you contact the respective attractions for group pricing and information. Visit citypass.com/groups for more information.

No. There are no blackout dates with CityPASS products. Use your CityPASS product within regular attraction operating hours. Some attractions may close all or a portion of their attraction for private events or due to weather conditions. Contact the attractions directly to verify hours and availability during your travel dates. CityPASS products don't expire for at least one year from the date of purchase. Note: Once activated (first used), CityPASS products are valid for 9 days, including the first day of use (14 days in Southern California).

Contracted Online Ordering Partners
If CityPASS products are purchased on the Partner Website but not used, you may request a refund within 30 days from date of purchase at citypass.com/returns. We will review the refund request and will determine at our sole discretion if such request will be approved based on, among other things, whether OPERATOR is not in default in its obligations under our Agreement. Activated, redeemed or expired CityPASS products are not refundable.

Contracted Integrated Partners
Please contact the travel trade team at tourismsales@citypass.com.

Click here to visit the CityPASS Asset Library, which includes logos, photos and videos.

The 9-day validity period begins the date of first use and includes the first day.

Net rates are currently not available for Orlando, Southern California, or Toronto CityPASS programs. (This list is subject to change.)

Please contact our Customer Care team at 888.330.5008 or via support.citypass.com.

We recommend placing no more than 6 people on one order.

When you purchase CityPASS tickets from citypass.com, you have two delivery options:

Choose the shipping option and we will ship your CityPASS booklet to U.S., U.K., France, Germany, Italy, Portugal, Spain, Canada, Australia or New Zealand.

Choose the email delivery option to have your CityPASS mobile tickets delivered to you via email, which may then be forwarded to your client. Travelers can present their mobile tickets on a mobile device for entry at each attraction (mobile tickets can also be printed if a paper copy is preferred).

 

Most CityPASS programs include option tickets that offer you the choice to visit one of two different attractions. For example, New York CityPASS includes an option ticket that allows you to choose between Top of the Rock or the Guggenheim Museum. No need to decide when purchasing; choose when you get there. If you want to visit both attractions on an option ticket, CityPASS tickets often include a coupon for special savings on admission to the other attraction.

Mobile tickets: One year from the date of purchase.

Booklet: If you have a previously-purchased CityPASS booklet look at the inside booklet cover for the expiration date. CityPASS booklets don't expire for at least a year from date of purchase.

CityPASS booklets and mobile tickets are valid for 9 consecutive days including the first day of use.