I’m a travel trade member. Who do I contact at CityPASS for a contract to sell the CityPASS programs?
Contracted Online Ordering Partners
If CityPASS products are purchased on the Partner Website but not used, you may request a refund within 30 days from date of purchase at citypass.com/returns. We will review the refund request and will determine at our sole discretion if such request will be approved based on, among other things, whether OPERATOR is not in default in its obligations under our Agreement. Activated, redeemed or expired CityPASS products are not refundable.
Please contact the travel trade team at firstname.lastname@example.org.
When you purchase CityPASS tickets from citypass.com, you have two delivery options:
Choose the shipping option and we will ship your CityPASS booklet to U.S., U.K., France, Germany, Italy, Portugal, Spain, Canada, Australia or New Zealand.
Choose the email delivery option to have your CityPASS mobile tickets delivered to you via email, which may then be forwarded to your client. Travelers can present their mobile tickets on a mobile device for entry at each attraction (mobile tickets can also be printed if a paper copy is preferred).
Mobile tickets: One year from the date of purchase.
Booklet: If you have a previously-purchased CityPASS booklet look at the inside booklet cover for the expiration date. CityPASS booklets don't expire for at least a year from date of purchase.
CityPASS booklets and mobile tickets are valid for 9 consecutive days including the first day of use.